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Setting up landline after years of not using it

Hi, I need to ask for advise here as I tried everything I could. 

We haven't used our landline for a while, but I would need it soon.
We have a separate socket on the wall and we have a Virgin Media router too. I bought a brand new DECT phone and tried to plug it in into both, but none of them gave me any sign of a live line.

I have watched setup videos and trouble shooting articles, but non of them refers to my problem. My question is if I need to plug the phone into the router or the separate wall socket? That one is at a very different corner of the house far away from where the internet cable comes into the house. Is it possible we have separate phone line and internet? Or shall I try to plug into the router and go from there?

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Re: Setting up landline after years of not using it

Good afternoon @patree 

 

Welcome to the forums, thank you for taking the time to post. 

 

I would need to take a quick look into your account, so we are able to see if you are set up for 21CV (via the hub) or if its via the normal plug into the wall. 

 

I am going to drop you a quick PM so that I can find this out.

 

Kind regards,

Zak_M

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Re: Setting up landline after years of not using it

Good morning @patree

 

Any updates on if we are able to get that information? 

 

Kind regards,

Zak_M 

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Re: Setting up landline after years of not using it

Hi Zak_M,

he said he will sort it out, now I just need to wait until he has time for it.

We might would need someone to come out anyway as I tried all the possible sockets and connections here and none of them works unfortunately.

Thank you for your help

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Re: Setting up landline after years of not using it

Hi Patree, 

Thanks for your reply, I can get you booked with a tech 🙂

I will pop you over a private message asking for some details just keep an eye out for the purple envelope 🙂
thanks,

Zoie

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