Hi @Timp57 👋,
Welcome back to our Community Forums and thanks for your post 😊
I am sorry you're having some issues with your landline.
I have taken a look at our systems and there is currently no outage showing.
Do you currently have no dial tone?
There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you:
•Check the phone is seated in the base unit correctly & powered ON.
•Remove all other equipment connected to telephone sockets.
•Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.
If after trying the above, the issue remains, then please respond to my PM so I can assist further and arrange a technician visit.