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mdare1
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Second phone line

Hi,

I have a great retro telephone which I used to be able to use (and wish to continue to use!) through the old BT line.

Unfortunately, since moving to Virgin Fibre I can only use one of the phone ports for my 'normal' phones.

Is there any way that the old phone can still be used?

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Anonymous
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Re: Second phone line

what happens when you connect the old phone to your hub
Corey_C
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Re: Second phone line

Thanks for your post and reaching out, mdare1,

 

Is the phone working when you swap ports?

 

Cheers,

Corey C

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mdare1
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Re: Second phone line

Hi Corey,

Thanks for getting back to me. Yes the phone works perfectly when plugged into the adaptor in the phone port on the back of the router.

 

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mdare1
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Re: Second phone line

Works fine - just need to be able to use both my wireless handsets and my vintage phone!
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goslow
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Re: Second phone line

If your issue is how to connect two phones at the same time, you would just need a double splitter/adapter connected into the existing VM adapter from the back of the hub.

If you want to have the retro phone and wireless base station in different locations, then you would need an extension kit with a splitter/adapter on the end which plugs into the existing hub adapter and at the other end a regular telephone socket.

The above might be limited, however, by whatever the hub's capabilities are to ring more than one device at the same time.

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mdare1
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Re: Second phone line

Thanks for this response.

I have tried using a splitter into the adaptor supplied by Virgin. Unfortunately, the lines don't like this option and when I tried phoning home from my mobile it stated I was unavailable and to leave a message. I tried them individually through the splitter and the wireless base phone worked fine. The retro phone didn't (cut out when trying to dial my mobile number). When both are plugged into the splitter neither work.

Both phones work when put directly into the adaptor.

It's a mystery to me but I hope someone with more knowledge than me has a solution (couldn't see if Virgin provide a double socket adaptor)

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goslow
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Re: Second phone line

When you say 'retro' phone, do you mean a retro-looking phone (but with modern electronics inside, push button keys to dial etc.) or do you mean a genuine retro phone (old electro-mechanical dial etc.) which has been converted in some way to run on a modern touch-tone phone system?

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mdare1
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Re: Second phone line

It is an old rotary dial phone that has been adapted to be used with our 'modern' phone lines. (has worked fine up to now).

Is it because the old phone worked on an Analog basis and the Virgin fibre system is digital?

If so how come the phone works fine when plugged directly into the adaptor!

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Paul_DN
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Re: Second phone line

Hi 

mdare1,

 

Thanks for reaching out to us in our community, I am sorry your old phone has stopped working, is your phone provided via our router?

 

Regards

 

Paul.

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