Menu
Reply
darrenwilson1st
  • 1
  • 0
  • 0
Just joined
177 Views
Message 1 of 3
Flag for a moderator

Scam phone calls

I’m a new customer for virgin, been set up for just over a week, and already receiving dodgy phone calls from 0151 2009689 and 01502 735384, they obviously have my phone number and some basic details, Indian lady, very basic English, asking about my broadband speeds being lower or faulty, I told her I had no issues and she hung up.

Calling the numbers back you get a message saying I’ve dialled incorrect number

worrying as I’ve been with virgin just over a week and getting scam calls but can’t find anywhere to report it or ask how they have details of virgin customers except on here

0 Kudos
Reply
goslow
  • 2.08K
  • 333
  • 715
Problem sorter
162 Views
Message 2 of 3
Flag for a moderator

Re: Scam phone calls

Similar issue discussed at some length last week in this topic

https://community.virginmedia.com/t5/Home-Phone/Fraud-phone-calls/m-p/4511894

with various options and workarounds described.

0 Kudos
Reply
Lisa_CC
  • 4.3K
  • 241
  • 526
Moderator
Moderator
157 Views
Message 3 of 3
Flag for a moderator

Re: Scam phone calls

Hey there darrenwilson1st,

 

I'm sorry to hear about the calls and understand that they are a nuisance. We have been made aware of such calls where someone pretends they're from Virgin Media but they are not and may be trying to obtain personal information. To confirm, we prefer to communicate via your online account about any known faults. Please don't divulge any information and please see the thread @goslow has mentioned.

 

Thanks,

 

Lisa

0 Kudos
Reply