Virgin Media Community

[Stephen_Metcalf]

I have not disclosed my phone number to my own family so please explain how I got a scam call from Amazon on my landline?

[Gareth_L]

Hi Stephen_Metcalf, 

Was the call on a landline or mobile?

Have you signed u for anything online, ordered anything? then had to give a contact number 

Our Customers details are kept secure 

Gareth_L

[Stephen_Metcalf]

Hi Gareth, no we haven't given our number anywhere I don't even know it as I haven't checked as I said we don't need a landlines its just part of the package.

[Akua_A]

Sorry to hear you experienced this @Stephen_Metcalf.

Were any personal details given during this call? What number did the call come from?

You may find the following link useful https://www.virginmedia.com/help/fraudulent-calls

Thanks,

[Stephen_Metcalf]

They said they were Amazon and we had someone trying to spend £500 on our account, my wife just hung up so no harm done.

[Akua_A]

Thank you for letting us know @Stephen_Metcalf.

Please do try the given link sent prior and let us know if the calls persist.

Thanks,

[nodrogd]

In common with most scam calls, it is NOT an information leak that leads to you receiving calls. Nor was it Amazon that actually called you.

The vast majority of scammers use robot-dialling VoIP software to mass dial huge blocks of numbers at a time. They will systematically dial through every possible number on an exchange looking for "Live" victims (ie. Calls that are picked up & not recognoised as automated such as an answering machine or voicemail). Live calls are then passed to the scam operators.

I would also ignore any numbers shown on incoming caller ID. These same robot-diallers can fake or clone any existing UK number to make you think the call originates in the UK, which more that likely it didn't.

[ALF28]

Amazon fake call to VM landline.

I have been getting these fake cold calls, I had one today saying I had bought an iPhone for £500 and to press 1.

I ignored the call, but it had an unusual twist, is the scammer rings from a number similar to my own landline number but with the last 2 digits changed, this makes it look like a local call.

I have had scam calls before from my own area code but very few.

Sometimes they just hang up, or a message with an Asian female voice.

I had not made any purchase on amazon recently, so I know it was fake following my own checks.

The phone modern phone technology enables these fake VoIP calls so the scammers are getting away with such scams now, and can spoof any number so it is hard to differentiate between genuine and fake calls these days.

alf28