Virgin Media Community

[kreid4]

Hello our landline is down

The status reports back as ok.

I have followed all the help advice. There is still an issue.  

Can VM agent please PM me and I will give you my account details.

Otherwise can anybody inform me how to report and issue with my landline.   (The on line help just send you around in circles, without providing away to report a problem)

 Thank you

regards

ps my VM account email is different than my community account email

[Martin_N]

Hi kreid4,

Thank you for your post. I'm sorry to hear about the issue with your landline service. 

We can certainly private message you to get your details to look into this. 

I will do this now. 

^Martin

[Martin_N]

Thank you for chatting with myself over Private message kreid4. 

Please do let us know how the visit goes. 

^Martin

[kreid4]

Martin

Thank you for the fast response, I will let you know the outcome.

Regards

K

[Martin_N]

Thank you for that information. 

I will await your update.

^Martin

[kreid4]

Hello Martin

The engineer's visit went very well thank you.

The VM engineer - Ben 70164 called me on my mobile  prior to arriving.  He arrived in the timeframe of the appointment you had arranged.  

He made an assessment and advised us to move to a new digital landline connected to our hub.  We accepted this and  Ben sorted it all out for us.

He also fitted a new outside cover box to protect  and tidy up the cable/phone input. Ben also asked us if we had any more questions he could help us with.

So a very good job and visit. The phone is working well and should be future-proof.

Thank you

Regards

K

[Martin_N]

I'm very happy to hear this kreid4. 

All the best

^Martin