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Sara2018
Joining in

I have a new home phone but need the service centre number to send and receive text messages can you provide this please 

13 REPLIES 13

Kain_W
Forum Team
Forum Team

Hi Sara2018,

Thanks for your post and welcome back to the community.

Just to clarify, is this regarding text relay?

Regards,

Kain

Hi

It is to enable the landline phone to send and receive texts.

thanks

goslow
Alessandro Volta

@Sara2018 wrote:

Hi

It is to enable the landline phone to send and receive texts.

thanks


Try the info in this topic from last week (message #5 ref the footnote in the VM phone user guide) to see if the feature is available to you.

https://community.virginmedia.com/t5/Home-Phone/How-can-i-access-text-messages-on-my-landline/m-p/52...

There has been a bit of VM 'confusion' in some past topics.

Thank you for this. I am in the red zone that can send and receive texts but my problem is that the user guide for my home phone says to contact my provider for service centre numbers these need to be entered on the handset to be able to send and receive texts. In this situation I am unable to text register to 0000 and need the service centre numbers 

Hi Sara2018, thanks for the message and welcome back to the forums.

Would you be able to confirm the make and model of the handset? 

Chris

Hi

It Is a Gigaset comfort 520A.

thanks 

Thanks for confirming. 

Can you try texting REGISTER from the landline to 00000to see if anything changes?

Chris. 

I am unable to text without entering a service centre number first 

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Sara2018,

Thanks for coming back to us. Can you please confirm how your landline is currently connected?

Is your landline connected to the wall socket or connected to the Hub?

Thank you.

Paulina_Z
Forum Team

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