Moved to virgin from talktalk to reduce our combined broadband and phone costs - signed up for £29 per month.
Disaster on install day in that the engineer drilled straight through a central heating pipe and emptied our central heating system into the living room carpet. Plumber attended that evening (Friday) to repair but had to cancel our plans as it was nearly 9pm before he was done.
Accepted three months free (£87) to compensate me for time and materials needed to repair and redecorate hole in wall where central heating pipes had to be exposed for repair.
Area manager who attended said that Virgin would arrange for carpet to be cleaned. Subsequently, had a protracted argument as to why it would be pointless to clean only a small section of the carpet.....if you have it cleaned them the whole room needs to be done. They eventually agreed and booked a Saturday morning for the cleaning to be done.
In the appointed day, we waited in all day but no cleaner showed up. No answer on the contact no we had been given.....straight to answerphone and no call back.
Rang them on Monday to complain .....received a half hearted apology and no willingness to discuss any compensation for wasting half my weekend.
Have now had the carpet cleaned at our own expense.
Here's the nub though......unintelligible call billing means that due to mid week calls we are paying £80+ pounds a month instead of the £40 we were paying before.
Counting the days to the end of our contract so I can ditch these clowns and move to another (better and more customer focused) provider.