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Reverting to Original Number

WilliamReg
Joining in

Hello.

Following my VM landline being suddenly disconnected, I have now got a new Hub and fibre landline. However the number of the new line is different to my original one despite the engineer stating that the original number would still work over fibre.

Is it possible for my old number to be re-instated?

If so how do I go about this? I tried explaining to a support agent but he did not understand my problem. I simply want my original number back.

Thanks

2 REPLIES 2

Steven_L
Forum Team
Forum Team

Hey WilliamReg,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

Steven_L
Forum Team
Forum Team

You're very welcome WilliamReg and please let me know if you have any further issues with your number, when the transfer goes ahead.

Kind Regards,

Steven_L