Virgin Media Community

[HappyCamper]

VM sent a text reminder asking me to return my old hub after installing the new hub supplied. I have tried replying to the text with tracking details for the old hub which was returned on 15 April 2022 by Yodel Collect + however the text fails to send. 
How am I supposed to respond if I can’t get the text to send?

[Ashleigh_C]

Hi there @happy Camper. 

Thank you so much for your post and welcome back to the community forums!

I'm so sorry to hear you have been effected by this issue! 

I'd be happy to take a look into your account with you and make sure the return is registered. 

I'll pop you a PM now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.