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drillerdrew
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Retaining my previous telephone number

I've had my phone and broadband with Virgin for 12 months and I made a mistake in removing my phone from my package - I became aware of my error when I noticed yesterday the phone line was dead.

I contacted Virgin yesterday and requested for the phone to re reinstated onto my package - The advisor has arranged for an engineer to complete same on Tuesday afternoon - order ref is 11156229.

This morning I noticed our phone is now working but the telephone number has changed.  When I spoke to the advisor yesterday, I specifically requested for our previous number to be retained.

Will this be something the Virgin Engineer will resolve when he calls out on Tuesday afternoon?

Thanks

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Anonymous
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Re: Retaining my previous telephone number

if the phone number as cancelled it will go back into the pool and you might not be able to get it back