I have been using a cordless answerphone but my gradual loss of hearing means that I am adopting a pair of cruder phones with louder bell-type rings and more acoustically affective earpieces. Unfortunately these are not available with an answerphone function and leaving my existing answerphone plugged to provide voicemail only in seems to overload the connection. The crude phones are REN 1 and the answerphone is a Siemens Gigaset AL185 so I don't understand how I can be overloading an REN 4 capable connection. That however is by the by because the simplest solution seems to be to restore the free voicemail that goes with the service. Unfortunately, I have been unable to get through on 150 nor have I been able to find any instructions on virginmedia.com that tells me how to do it - other than a direction to call 150!!!
I've checked the system and we've noticed an issue with the broadband where there is a service issue. This requires a technician visit to sort out. I've booked in the earliest available slot and you can find out more here
If you can let the engineer know about the dial tone, they'll sort that also 🙂
Can you tell me what access the engineer will need? I am self-isolating at the moment so allowing anyone into the house means I have to "clean up" after them and they have to wear PPE while they are indoors. The modem is on the first floor landing as it has been since it was an NTL installation for room-renting students sometime before 1999.
The Engineer called this morning and replaced the old NTL coax between the point of entry and the modem. This relates to the "noise" issue you picked up from my previous records. Speed checks now give a more consistent high report (300 Mbps and above) instead of the variation I had been seeing (and had assumed was normal).
He listened to the dial tone and agreed that it was indicating that I had a message but dialling 1571 received the response "You have no new messages". He suggested that the problem might resolve itself over the next week but said I should report it again if it doesn't.