on 09-03-2022 11:18
I signed up for Fibre broadband and home phone in October last year, all connected and working OK. When signing up, I was told you could port my old BT number to my new line, but at the time I wanted to delay this as I still needed to keep the old line for a while, so was advised to contact VM when I was ready.
I would now like to port the number and close down the old BT line, but I cannot see how I can request this to be performed - the "contact us" link on the myvirginmedia page just loads a page not found error.
Can someone point me to where I can make this request please?
Answered! Go to Answer
on 09-03-2022 13:53
Hi mwevm,
Thank you for your post and welcome to the community.
We can certainly look to get this port in request submitted for you.
I will private message you now to get some details.
^Martin
on 09-03-2022 13:53
Hi mwevm,
Thank you for your post and welcome to the community.
We can certainly look to get this port in request submitted for you.
I will private message you now to get some details.
^Martin
on 09-03-2022 14:35
Same question, porting a number from BT, though I've had this service since the days of Blueyonder/Telewest.
Might be an idea to have an option for this kind of issue on 150 - even a "Please hold for an operator" would be preferable to the limited options on there.
S.B.
on 19-03-2022 12:30
A quick vote of thanks to Martin_N for following up on this - the number was ported over as requested, your help was much appreciated.
on 19-03-2022 12:36
Hi there @mwevm
Thank you so much for your update and letting us know, it's great to hear this has gone ahead and is now resolved!
I will pass this on to Martin so he knows as well!
Thanks again.