Virgin Media Community

[lewisar]

I keep on getting text messages on my mobile from Virgin saying "..we're working on transferring your home phone number...we need some more information...please reply with CHAT then follow option 2 for Number Port..."

If I reply to the text message with "CHAT" (or anything else!) I just get "Not delivered". Are they actually asking me to reply to the text message, or do they mean for me to go into some sort of chat forum and talk to them that way? If so, does anyone know how to do it?!

Many thanks for any pointers

[jbrennand]

Are you actually waiting to have your home phone number transferred - in or out of VM?

If not - its just a scam text - ignore it

[lewisar]

Yes, I am waiting to have the number transferred!

[Hayley_S]

Hello @lewisar,

Welcome, thanks for posting.

I am sorry for any confusion caused with this.

If you are waiting for your number to be ported, then this message could be for you. Can you please tell me the last 4 digits of the mobile number that messaged you?

Many thanks,

[lewisar]

Hi Hayley, thanks for your reply. The last 4 digits are 6718.

[Hayley_S]

Thank you for that @lewisar.

I have checked it is a message from us, not a scam.

Looks like there has been an issue with your Port request, can you please try replying to the SMS message again?

Many thanks,

[lewisar]

I still get “Not Delivered!”

[Vikki_M]

Hi @lewisar

I have taken a look at things from our side and the telephone operations team just need some further information for the port.

I am sorry you have been unable to respond to the text to provide this.

I will send you a private message now so I can obtain the information we need securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.