Virgin Media Community

[Churchlady]

How do I get a replacement cover for my exterior box? Someone has taken mine.

[Alex_RM]

Hi Churchlady,

Thanks for posting and welcome to our community 🙂

Sorry to hear the box cover is missing, I can arrange for an engineer to replace this- I've not been able to locate any details for you, so I've sent you a private message to get this. (purple envelope, top right hand corner)

Alex_Rm

[Churchlady]

Thank you Alex. I am contacting you on behalf of my elderly mother. She is the account holder and her name is [MOD EDIT: PERSONAL INFORMATION REMOVED] She is so worried that the stolen cover will affect her phone line. If you could solve this, it would be a weight off her mind. Kind regards Elaine

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Alex_RM]

Afternoon Churchlady,

Thankyou for providing those details over private message.

I've arranged for an engineer to visit the property this week, you'll be able to view the time and date of the appointment here although it's not necessary for anyone to be home as it's outside 🙂

Kind regards,

Alex_Rm

[Churchlady]

Thank you. Much appreciated.