Showing results for 
Search instead for 
Did you mean: 

Repair brown box

Joining in

I have seen that the best place to report my outside virgin brown box has been damaged is on here. Would someone from virgin be able to respond so that I can arrange for it to be repaired/replaced.



Forum Team
Forum Team

Hi @Deant2207


Thank you for your post and welcome to our community 🙂


I am sorry to hear your external brown box has been damaged.


I can get an engineer visit sorted for you.


I will send you a private message so I can get some further details securely.


Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

Vikki - Forum Team

New around here? To find out more about the Community check out our Getting Started guide