Repair brown box

[Deant2207]

I have seen that the best place to report my outside virgin brown box has been damaged is on here. Would someone from virgin be able to respond so that I can arrange for it to be repaired/replaced.

Thanks

[Vikki_M]

Hi @Deant2207

Thank you for your post and welcome to our community 🙂

I am sorry to hear your external brown box has been damaged.

I can get an engineer visit sorted for you.

I will send you a private message so I can get some further details securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.