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Removing number with held on my landline

Joining in

I’d like to remove the number with held option on my landline.  I can’t see how to do it via the account portal.


Forum Team (Retired)
Forum Team (Retired)

Hi @MaggyB,

Thank you for your post and welcome to our forums 👋

So I can best help, can you confirm is your number is withheld and if you want us to change this or do you want to receive calls from withheld numbers?



Thank you for the reply,

my number is currently permanently withheld when I dial out.  This causes some issues with companies when I ring them.

i’d like to now have that feature turned off please, so that my number is visible when I dial from my landline to other persons.

I don’t use 141 or the like.  It was set up to be permanently withheld when I setup with VM.

Hi MaggyB


Thanks for contacting us via the forums to request an update to your landline services, we're happy to help.


I will send you a Private Message to get some more details from you to arrange the change 🙂