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Removing default call minder service from landline

Hi, we have just realised that my elderly parents have the default call minder service on their landline which switches to answerphone after 3 rings.  They've missed many important hospital calls recently as they can't call these numbers back. We'd like to be able to remove this service completely as they do not need an answerphone since they're not going out anywhere during this current crisis. Could anyone advise us please?

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Re: Removing default call minder service from landline

Hey wisebee,

 

We don't offer the call minder service on our network, it maybe that your parents phone line is set to 3 rings, so that when a call comes through it would stop.

 

Would you be able to pass data protection their behalf? So that we can look into their account further.

 

Regards

Steven_L 

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Re: Removing default call minder service from landline

Hi there, thanks for the reply - yes, I can act on their behalf.

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Re: Removing default call minder service from landline

Thanks I will drop over a private message know, so that data protection can be passed and we can look into this further. 

 

Please look out for my private message.

 

 

Regards

Steven_L

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