I'm posting this on behalf of my elderly mum. The Virgin voicemail cuts in after only 3 rings and often before she can get to the phone. The phone has an answer machine on it which she would rather use as it is more user-friendly. I advised her to call Virgin and ask them to extend to 10 rings or to remove completely. Anyway, they chose to send an engineer.
My mum said he did some testing and said there was a problem with the phone in that it was technically ringing 5 times, but the first 2 rings were silent. He said she would need a new phone, although I find that hard to understand. Apparently there was no offer to do anything else. My mum is not good with technology and can't face phoning to see if anything else can be done.
Is it possible for someone here to ideally remove the voicemail or at least to extend to 10 rings please?