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Rejoined VM day after contract expired, Telephone Number wrong.

Morning everyone, My contract with VM expired on 17th July and everything was disconnected. 18th July rang up VM spoke to a helpful gent who said he would get everything turned back on and working same package as before and I would keep my old Telephone Number which i have had with VM for 16 years.

Yesterday I rang in to check out the status as the phone wasnt working, He said it would be working by end of the day and it was great news.

Only trouble is its a new number, We would like to have our old number Could someone change this for us please.

 

Thanks Darren

 

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Re: Rejoined VM day after contract expired, Telephone Number wrong.

Hi excited, thanks for getting in touch - sorry for the delay getting back to you.

 

I'm also sorry for the issue with your phone number. Please let us take a look and see what we can do to help. I'll send a PM shortly to confirm a few details & hope to hear back from you soon. 

 

Tom

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Re: Rejoined VM day after contract expired, Telephone Number wrong.

Tom_F from the Virgin forum team fixed it for me.

 

Thanks Tom Excellent service.

 

 

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Re: Rejoined VM day after contract expired, Telephone Number wrong.

Really glad we could help, thanks for your patience & keeping us updated too.

 

If there's anything else we can assist with don't hesitate to give us another shout.

 

Tom

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