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acaholland
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Refund for a call

My bank did a routine security block on a debit charge and when I complained about having to ring the bank's fraud team to investigate and being kept on hold (not a free call) they said VM will refund the call to the bank's fraud team:You explained you have been charged for calling from your landline, when calling from a landline your telephone provider is able to reverse this charge for you. However, I can't find anything on the VM website about getting a particular call refunded. Anyone help with this, I'd be very grateful.

 
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Steven_L
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Re: Refund for a call

Hey and welcome to the community @acaholland

 

I have looked into this further and unfortunately we cannot refund calls made to your banks fraud lines.

 

Regards

Steven_L

acaholland
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Re: Refund for a call

Thanks for checking Steven

I had a feeling the bank was trying to fob me off by saying VM would refund me for the call to sort out their random security block

Cheers, Andrea

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