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AndreaD
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Refund didn't happen

After my Uncle died I was told by virgin that they would sort everything out, clearly they didn't actually mean that. So my bill came to a whopping 146.00 pound, when I had asked for instalments. Thanks Virgin I trusted you more fool me!

Going to write another complaint and take it to a financial ombudsman, had enough of being told one thing and someone doing something else.

Please forum members if your going to be sarcastic I am not reading your unhelpful advice, I will only speak to the Virgin Team over this.

 

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Alex_RM
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Re: Refund didn't happen

Morning AndreaD,

 

Thanks for posting, and I'm sorry to hear of your loss, and the experience you've had with us.

 

So I can get a few more details about the situation I've popped you over a private message (purple envelope, top right hand corner)

 

Get back to me when you can,

 

Alex_Rm

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