Virgin Media Community

[mrmoosehead]

Hi, just re-joined VM after a few years on Monday. 

Asked to bring my landline phone number with me, but it doesn't seem to have transferred in. 

Now I don't use the landline much, but it is used by elderly relatives, so currently they just get a "number not in use" tone 

Does it take time for VM to claim the old number?

[apcyberax]

First question. Id the old number/line still active with your old provider without a request to cancel the line.account?

[mrmoosehead]

I spoke to Plusnet on monday evening to check what i needed to do. They cancelled my account on the phone and said that they needed to free the number so VM could claim it. 

[apcyberax]

they cancelled the ability for VM or anyone else to be able to port.
The port will fail now.

As per ofcoms rules. the number MUST be active without a cancelation request on it.

Plusnet have screwed you over. you've lost the number

[mrmoosehead]

Oh joy. Where do they get these cowboys from?

I very specifically said that I wanted the old number porting over - he replied "we'll need to cancel it so VM can claim it"

[apcyberax]

Plusnet agent: Sorry boss i wasn't able to retain this customer.

Manager: i should fire you....

Plusnet agent: BUt wait. I did cancel the phone line so the new provider can't port it and the customer will blame the new provider and wnat to come back to us.

Manager: Good work.... Have a rise.

[mrmoosehead]

Ha. That ain't going to happen, given the complaint just raised.