Recent issues after swapping landline to hub.

[Davermac]

Hi,

swapped landline to hub 5 a few weeks ago.  All fine initially, but several intermittent faults over the past week or so.  

Incoming calls - I can hear them but they can’t hear me.  
Periods of persistent engaged tone when trying to ring in. (I have checked this by ringing landline from mobile)
Differing ringing tones when ringing in. 

These faults are temporarily resolved by rebooting the hub.

Any ideas??

[Gareth_L]

Hello Davermac.

Thanks for your post and welcome to our community.

Sorry to hear about the intermittent issues with your landline after the switch to fibre.

I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello Davermac.

Thanks for your time over the last few days.

Just to let you know an engineer has been booked and the time has been sent by Private Message.

Can you please let me know how the visit goes.

Gareth_L