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Receiving calls from 09 numbers = £30 of call charges

I have been charged for £30+ of charges last month for receiving calls from 09 numbers.

I want to switch off my Virgin voicemail since it appears that I'm being charged when these calls are answered by voicemail.

How do I do that please?

Thanks

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Re: Receiving calls from 09 numbers = £30 of call charges

Hi,try dialling #72 followed by the call button,I hope this helps.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Receiving calls from 09 numbers = £30 of call charges


@Tacker wrote:

I have been charged for £30+ of charges last month for receiving calls from 09 numbers.

I want to switch off my Virgin voicemail since it appears that I'm being charged when these calls are answered by voicemail.

How do I do that please?

Thanks


You can turn it off in the online Your Account. Steps are in this help article:

https://www.virginmedia.com/help/virgin-mobile-voicemail

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I work for Virgin Media - but all opinions posted here are my own
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Re: Receiving calls from 09 numbers = £30 of call charges

Hi Nicholas, thanks for coming back to me.

 

To be really clear, I'm not in a call, but simply dial #72 or #75 then the call button to start a call?

 

Unfortunately I have tried both & when I call the landline the voicemail kicks in still.

 

Is there anything else I can try?

 

Thanks,

 

Tim

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