Received new phone adapter,at present I have a phone in the hall ,phone in the kitchen and one upstairs

[miloclarke]

We are 77 years old and need these phones,with the new adapter we shall one phone in the lounge.Any suggestions?Allen

[Steven_L]

Hey @miloclarke,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment. 
We can arrange for you to have extensions installed in your home, has your phone changeover happened yet?

Regards,

Steven_L

[miloclarke]

Not had a date from Virgin ,we have a BT cable to the bedroom upstairs ,a phone in the kitchen and the in cable B T in the hall 3 phones.

Virgin offered a free conection to tv in upstairs bedroom,they carried that out only to find out some years later that they were charging me for this connection.They have disconnected that TV and reduced bill by £5.

[Ayisha_B]

Hi @miloclarke, 

Thanks for confirming. I would love to take a closer look into this so will pop you a PM now to confirm some details. 

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message. 

Speak soon!

[miloclarke]

No date for change over.

[Ayisha_B]

Hi @miloclarke,

I've responded to your PM now 🙂

Once we clear security, I'll be able to advise the specifics. 

[Ayisha_B]

Thanks for confirming the requested details via PM @miloclarke
I've booked a technician for you to come out and have extensions installed. You can find confirmation of the visit via your online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!

[miloclarke]

Thanks for your help,all sorted,engineer was brilliant.Appreciate everything you did for us.Best wishes.

[miloclarke]

All sorted,thanks for your interest.Best wishes.

[Robert_P]

Excellent, great to hear the visit was successful and this has now been resolved miloclarke.

If you need us again in the future please don't hesitate to get in touch.

Rob