Hi Mextom,
thanks for coming back to us about this issue with your landline, I am sorry it's been causing some frustration and that you've not had the help you feel like you've needed from the other teams.
So as I understand this from what you have said -
- You cannot call your own landline from another phone, when you do it either transfers you to a BT voicemail or another person picks up.
- The engineers have said the number needs to be switched.
- Whenever Virgin Media support needs to call you, it seems to work fine.
Is this all correct?
If yes, I have a few other questions for you to try and understand the issue a little more, please answer in bullet points so I can see everything clearly -
- Can any of your friends or family ring your landline with no issues?
- The engineer said the number needs to be switched, have you requested this from our landline team yet?
- Have you recently ported over to us from another provider?
- Have you tried to use a new handset to resolve the issue?
Thanks,
Megan_L