Virgin Media Community

[yehudi]

New on fibre phone. To answer call waiting I need to press recall button. Nothing happens!!

Help

[BenMcr]

EDIT: Sorry misread the instructions, so that's wrong below.

To answer the incoming call for Call Waiting you 'hangup then pickup' according to the Purple Zone instructions

https://store.virginmedia.com/content/dam/eSales/Downloads/Phone%20User%20Guide.pdf

[Steven_L]

Hey @yehudi,

Welcome back to the community and thanks for taking the time to post.
I'm sorry to hear that you're having issues with phone service, has the advice from @BenMcr helped you with this issue?

Regards,

Steven_L

[yehudi]

Unfortunately, I've already tried that & it didn't work. The manual for my DECT phone gives me different timings for the Recall/Flash button. Would you happen to know what it needs to be set to for your network?

[Steven_L]

Thanks for coming back to us @yehudi, unfortunately we wouldn't know the settings that you would need to apply to use the phone over our network. We only have the user guide that @BenMcr has supplied on his post. 

Regards,

Steven_L

[yehudi]

We'll, I'm not going to be able to find them anywhere else. It's your network so someone within Virgin must be able to help. Otherwise, what's the point of having them. 

[goslow]

Various online doc's show 100 mS for UK and check phone settings as below in section

What is this Recall (R) button for?

https://community.virginmedia.com/t5/Help/Troubleshooting-phone-problems/td-p/3166521

[yehudi]

Thanks for the update. However, already seen & tried everything - still no joy!!

Will try a more modern phone & see if that works.

[Beth_G]

Hi yehudi,

We are sorry that we couldn't be of more help on this occasion. Please do let us know how things go if you decide to use another handset.

Kind regards