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9tyu01
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Really bad cracking line.cant call Virgin Media.need quick response. What’s the point of paying bills if

I’ve bought a new phone thought the phone was faulty but still that cracking noises.no problem in making or receiving calls but cannot hear a thing. I really need this sorted ASAP as something terrible happened in my life and elderly relatives calling the home phone. 

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Beth_G
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Re: Really bad cracking line.cant call Virgin Media.need quick response. What’s the point of payi...

Hi 9tyu01,

 

Welcome to the community!

 

I am sorry to hear you've been having a line quality issue with your phone, and that you went out to buy a new handset in attempt to resolve the issue.

 

Before you make a call, do you have a broken dial tone or does it sound normal? Also, is the crackling on the line constant or intermittent?

 

Many thanks,

 

Beth

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9tyu01
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Re: Really bad cracking line.cant call Virgin Media.need quick response. What’s the point of payi...

Hi Beth,

thank you for getting back to me.

Its constantly makes noises even before I try to make any call. 

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Zoie_P
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Re: Really bad cracking line.cant call Virgin Media.need quick response. What’s the point of payi...

HI 9tyu01,

thank you for getting back to us, it looks like we will need to book an engineer, I will pop you over a PM just keep an eye out for the purple envelope 🙂

Thanks,

Zoie

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Zoie_P
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Re: Really bad cracking line.cant call Virgin Media.need quick response. What’s the point of payi...

Hi 9tyu01, 

I am glad we could get this booked in for you please let us know how your visit goes 🙂

Thanks,

Zoie

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