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devorobinson
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Ready to scream - cannot login and landline phone broken

I cannot login to may account to report this, found usename, cached password does not work, my valid bill details are not recognised to retrieve the account, my land phone will work normally if I call it from my mobile and answer it, but never makes a ring noise so I don't know anyone is calling, I have spent 3 or 4 hours trying to read up and fix this, and have tried multiple phone units and has same issue, my mobile states conditional forwarding activated on any handset, can you fix my phone and my account

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Steven_L
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Re: Ready to scream - cannot login and landline phone broken

Hey @devorobinson,

 

Sorry to hear of the issues with your phone line and your online account.

 

I have been able to locate your account and have removed your number from the network and re-added it back on, please can you check to let me know if anything has changed with your connection?

 

Regarding your online account I can look into this further but would need to take some details via a private message so that we can get you passed account security and get your login information reset.

 

I will drop the message over in a moment, please look out for it.

 

Regards

Steven_L

 

 

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devorobinson
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Re: Ready to scream - cannot login and landline phone broken

Hi, no same issue, had this problem about 9 months  ago and one of the wires in the junction box to the house was not working

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Steven_L
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Re: Ready to scream - cannot login and landline phone broken

Thanks for coming back to me @devorobinson, if you could respond to my private message, we can then get this and your online account issue looked into further for you.

 

Regards

Steven_L

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devorobinson
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Re: Ready to scream - cannot login and landline phone broken

I have responded with "Hi, no same issue, had this problem about 9 months  ago and one of the wires in the junction box to the house was not working"

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devorobinson
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Re: Ready to scream - cannot login and landline phone broken

this was the link i was given to respond to

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Steven_L
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Re: Ready to scream - cannot login and landline phone broken

Thanks for the confirmation that you're now able to log into your account @devorobinson.

 

Regards

Steven_L

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