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Re landline upgrade weekend chatter to anytime chatter

Anonymous
Not applicable

hello

Having just wasted one hour on the the phone with virgin media can anyone tell me why the retention dept cannot give me any information regarding my account upgrade which i did on line and why virgin media have a different price for upgrade from retentions dept as compared  to doing it on line with the webteam@virginmedia.com.and why it takes over 7 days to sort the upgrade out.

I can say to anyone who is thinking of changing there package from weekend chatter to anytime chatter go with the webteam.

10 REPLIES 10

Hi polly43, thanks for the message and sorry to hear about the issues which you have had with the phone line. 

I will send you a PM so that this can be looked into further for you. 

Kind regards, Chris