My concerns about this ill thought out change.
I am a vulnerable person
I am on a priority repair telephone service.
If there is a local Power cut the mobile mast is also affected
If there is a power cut my cordless phones don't work
on a power cut my wired handset does work
If I am changed over to an ip phone connected to my modem if the modem is powered down I presume the phone will not work ?
How am I supposed so seek assistance when my medical equipment powers off (oxygen) (ventilator)
These are life threatening situations
is there a solution
Hi @AlphaTangoKilo thanks for your post here, although I'm sorry to hear of your concerns regarding the switchover.
It is correct that if there is a power cut, or an outage affecting broadband that the landline will cease to work until things are resolved.
We do however, have an Emergency Backup Line which can be used to call emergency services if you need this, while an outage is present.
We can definitely help to arrange this for you, at the same time as the switchover - have you received communications yet about the switchover and a possible date for this?
They offered to switch my phone over when my 360 upgrade was done as the auto update failed and they sent an engineer out to resolve. When I explained my situation he said it would not suit me to change. If you are referring to a 999 call this is not what I require as I would need to talk to hospital teams directly and by current wait times on 999 calls would possibly be too slow
Hi @AlphaTangoKilo thanks for your reply, I'm sorry you feel this way.
All care services will be aware of the 21CV changeover - this isn't just happening with Virgin Media, it's happening with all UK providers by the end of 2025 so this will become completely standard across all of the whole country in a few years time.
If you need further support with the switchover, please don't hesitate to let us know.