Hi @Grewer9, thanks for your PM confirming the details I requested.
I've booked a technician in for you for the nearest available date and time - you'll get a text message notification of this that comes through soon, but if you sign into your My Virgin Media app you'll be able to view this right away, and reschedule it if the date/time doesn't work for you too.
I do have to state the following as per our policies: If the issue for the technician's apppointment is as a result of misuse, neglect, accidental or willful damage, or if the technician discovers that the fault or problem relates to your personal equipment, you will be charged £25.
If the appointment is missed there is a £25 charge for a missed appointment.
I hope this helps and please let me know if you need any further help!