How do I report a landline fault, when my phone line is not working ???

[sgywong]

I am also so frustrated that I still cannot report a landline fault for over 2 weeks.  How can Virgin Media expect me to pay for a service which I'm not getting?

[Hayley_S]

Hello @sgywong,

Welcome, thanks for joining the thread.

I am sorry that your landline is not working.

Have you tried using a different handset or checking the power source? Also can you expand on what faults the landline has? E.G can't be heard/hear, Noisy line etc.

Many thanks,

[sgywong]

No dial tone... my phone just shows a Check Phone Line status

[Hayley_S]

Hello @sgywong,

Thanks for confirming!

I will send you a private message now, so I can take a closer look at everything.

Please look out for a purple envelope, at the top right corner.

Many thanks,

[Hayley_S]

Hello @sgywong,

Thank you for confirming everything to me.

I am glad we have something in place now, please do let us know how it goes.

Have a lovely rest of the weekend.

Many thanks,

[Hayley_S]

Hello @sqywong,

Thanks for updating me on how your engineer visit went, in our private message.

I am glad it has now been resolved for you, if you ever need us again, please do not hesitate to make a new post.

We will always be here to offer help and support.

Have a lovely day.

Many thanks,

[sgywong]

Ok..the phone line lasted 3 weeks.. and now it’s gone again.

i dont think anyone actually answered my original question of how to report a landline fault.. i know the mods have been really helpful but i dont know why i have to post in a community forum instead of contacting VirginMedia directly without paying for 0845 number!

[Reece_MH]

Hi @sgywong,

Sorry to hear that the line has gone down again. You can report a Landline fault by calling 0345 454 1111 (normally inclusive with most providers, please double check with your provider) or by texting us on +44753 305 1809.

At present, I can see you're currently speaking with Hayley regarding this. Please continue to discuss this further there.

Cheers,

[sgywong]

0345 is also chargeable on my mobile, I’ve already used up all airtime credits on the 0845 number. Dont know what I would do without you mods - so thank you so much!

[Reece_MH]

Hi @sgywong,

Really sorry about it being chargeable! The text number provided previously would be at a standard text rate. Alternatively, if you have WhatsApp you can always pop us a message on +447305 327 112 - saves any charges being incurred! 🙂

Cheers,