severely damaged box near sampson street, Liversedge, WF15 6JP. Some houses without Internet or phone line. I have been on hold for an hour and 15 so far spoke to one person who said there isn't an issue with the connection when there clearly is. Openreach have already attended and confirmed it isn't one of there boxes. Can I have some sort of time frame when an engineer will be attending as this is a serious risk.
Been told you cant get an engineer out until the 14th, what a joke. Who would be responsible if someone injuries their self? Openreach responded in less then 2hours. Absolutely shocking. Having no Internet is an inconvenience but I can wait. Not having anyone available to at least secure the area and make it safe for 10days is disgusting. There is also an elderly couple who are left with no phone line to contact relatives and in the current situation this is essential.