@goslow wrote:
@peterashuk wrote:
That’s exactly the issue I have.
I have asked VM level 2 support for the make and model of a Dect phone that I should buy that will work with their hub5. They say they can’t tell me and I should ask at the phone shop for a phone with a REN greater than 1.
None of the retailers can help.
Is there an official standard that a VOIP phone should comply with in the UK ?
I'd suggest VM is leading you on a wild goose chase with this hunt for a phone with a REN greater than 1, IMHO.
…snip
And you would be entirely correct, for the benefit of anyone who isn’t aware, REN stands for ‘Ringer Equivalence Number’, and is an indication of the loading it puts on the line specifically for the purpose of making the phone ring - it has absolutely nothing whatsoever to do with call quality, or calls dropping. I suspect that this is another one of those ‘half overheard conversations during lunch in the VM call centres’ which becomes the accepted wisdom and gets trotted out in place of honestly saying ‘I don’t know because we haven’t been trained on this’!
It is far more likely that there are issues with some batches of the Hub 5 which is causing this, and I think it’s slightly unfair to be implying that customers go out and spend money on a different phone.* As a case in point, see the long running thread on the ‘phantom numbers’ issue on the Hub 5.
* unless the phone is really quite old, over 20 years or so where, yes, it might struggle with ringing on an incoming call once switched to be connected to the hub, usually fixed by getting a third party adapter with a ring capacitor in it.
