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Proof of usage / barring

Joining in


I recently lost a phone bought from Apple.

The insurance is asking for proof of usage / barring of the phone or refusal email .



Forum Team
Forum Team

Thanks for your post on our Community Forums @Evilaiden, and a very warm welcome to you!

Sorry to hear of the handset recently going missing.

We would have to advise that sadly we don't have the facility to offer proof of barring of a handset.

If you wanted proof of usage, this can be found via your self-care account and simply downloading your bill.

Kindest regards,


Thanks for the fast reply.

Unfortunately, the proof of usage is not having what they are asking for.

Can I request an email with the confirmation that virgin is unable to provide a proof of baring?

Sadly @Evilaiden, we wouldn't be able to produce such a document.

Kindest regards,


I do need a confirmation of something David.

The insurance is asking for proof of usage( it needs to show in which device was ) , or proof of barring , or confirmation that virgin does not provide anything.

Thanks for coming back to me @Evilaiden.

I'm not going to make any promises, but happy to see if any options are available.

Check out the envelope in the top right hand corner, and I'll see if there's anything at all that can be sent.

Kindest regards,