Process for porting BT landline number to VM

[robs42]

Hi,

I have a VM landline phone & a BT landline phone. Both are active.

I want to port the BT landline number over to VM landline phone.

I have read of the various successes and failures of this process and received conflicting advice.

Could you outline the correct process and can I start the transfer here.

Thanks,

Rob.

[Ryan_N · Accepted solution]

Hi robs42,

Thank you for your post and welcome to the forums. 

It's quite a simple process when both numbers are active - as all we would need to do is submit a port form on our systems to get the ball rolling 🙂 I can send you over a private message to do that if you're happy to? 

Cheers, 

Ryan. 

[robs42]

Hi Ryan,

That would be great.

Thanks.

[Ryan_N]

No problem - I will pop you over a message now 🙂 

Cheers, 

Ryan. 

[robs42]

Thanks Ryan for helping me through this process of moving my Home Phone from from BT to VM.

It all happened seamless today.

Phone now working ok though the VM system.

Rob.

[Reece_MH]

Hi @robs42 / Rob,

I'm glad to hear you were able to get things sorted with Ryan and your landline has now been transferred and is up and running. If you need anything else, or have any other questions, feel free to pop back to us and one of the team will be happy to help.

Thanks,

[robs42]

Now the House Phone is up and running, I have discovered I have no Free Voicemail

When I dial 1571 there is a message:- "It looks like you have a problem. Your mail box is disabled".

How do I get it enabled?

Thanks.

[Gareth_L]

Hello robs42,

Thanks for your reply
Sorry to hear about the issue with your voicemail not being active.

We can add it from, it takes 24 hours to be fully workable.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hey robs42,

Thanks for those details

The free Voicemail has now been added for you.

This is going to take 24 hours to go through.

Its easy to use and explained here 

Any issues please let me know.

Gareth_L

[robs42]

Hi Gareth,

Thanks for setting up the Voicemail.

Rob.