I hope there is someone who can help here. My account has been switched to a payment plan because of the inability of virgin media to set up a direct debit correctly. Because of this, I’m on incoming calls only on my landline so no voice calls out. My problem is, I have a telecare unit because of previous strokes plus I’m registered deaf blind. I found out the hard way that this unit also can’t dial out for medical assistance either…my daughter found me on the floor after a stroke and I very nearly died apparently.
I spoke to someone at virgin media disconnects team and he said there is no way the telecare should have been left without the ability to summon help and he would look into it and be in touch. That was around 4 weeks ago! I’m no further forward as the customer service staff can’t comprehend the seriousness of the issue and promise to get a manager to ring me. A manager rings and the phone rings twice, I could be sat next to the phone and I couldn’t answer the phone in that time! The problem is, these managers that are doing this know full well that I’m deaf blind, they know there is no way I can answer a phone in two rings, they also know that it will be recorded as an unanswered call for the log!
apart from leaving virgin media, what do I do??
