on 06-01-2022 17:06
I've been experiencing crackling on the land line for several days and the status page keeps reporting "whoops, you caught us updating some things" (stupid, condescending message BTW) so I can't determine if the fault is at my end or Virgins.
Anyone else having problems? EH54 area.
on 06-01-2022 17:26
Thanks for posting on our community forum!
I've checked your area and there isn't any current logged issues which may be causing this. Does the landline crackle with every call?
Regards
on 06-01-2022 17:53
Both incoming and outgoing.
on 06-01-2022 17:56
Thanks for the reply
I'm going to drop you a private message so we can investigate this further, please keep an eye on your inbox.
Regards