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Problems on the line and Status Page down?

martinianpaul
Superfast

on ‎06-01-2022 17:06

I've been experiencing crackling on the land line for several days and the status page keeps reporting "whoops, you caught us updating some things" (stupid, condescending message BTW) so I can't determine if the fault is at my end or Virgins. 

Anyone else having problems? EH54 area. 

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3 REPLIES 3

Travis_M
Forum Team (Retired)
Forum Team (Retired)

on ‎06-01-2022 17:26

Hi @martinianpaul

 

Thanks for posting on our community forum!

 

I've checked your area and there isn't any current logged issues which may be causing this. Does the landline crackle with every call?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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martinianpaul
Superfast
In response to Travis_M

on ‎06-01-2022 17:53

Both incoming and outgoing. 

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Travis_M
Forum Team (Retired)
Forum Team (Retired)
In response to martinianpaul

on ‎06-01-2022 17:56

Hi @martinianpaul

 

Thanks for the reply

 

I'm going to drop you a private message so we can investigate this further, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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