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Paulorton012
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Problem with phone line

Hi

Can anybody assist please - no dial tone on phone and cannot call out also it rings but cannot talk ?

have checked all the obvious website says no issues 

thankyou

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Emma_C
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Re: Problem with phone line

Hi Paulorton012, 

Thanks for your post and welcome to our community. 

Very sorry you're having some issues with your landline, this isn't good. 

 

I have tried to have a look at the back end of your services using the details you've joined the community with but I've been unable to do so. 

Can I ask if you're able to try another handset to see if you still have the same issue?

 

If so please pop me your address on a personal message and I can have a better look at this. 

 

Emma_C - Forum Team
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Paulorton012
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Re: Problem with phone line

Hi thank you for your reply yes I have tried a new phone but same problem 

thankyou

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Emma_C
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Re: Problem with phone line

Thanks for that. 

If you can pop me a personal message with your full address then I'll be able to have a better look 🙂

Emma_C - Forum Team
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Red3
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Re: Problem with phone line

Hi 

can I have some help please. We also have no dial tone and cannot ring out, when I call my landline from my mobile it rings like you would expect but the land line does not ring. My phone is displaying check line. 
I have been online and it’s suggested an engineer, we went through the process and right at the end it’s says to book online. When online it’s says to call !? 

many thanks 

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Emma_C
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Re: Problem with phone line

Hi Red3, 

Thanks for your post and welcome to our community. 

Very sorry you're having issues with your landline, this isn't good. 

I've also ran some checks on the back end of your services using the details you've signed up to our community with and I've had to book an engineer. I have booked the next available slot, you'll need to log into your online account to view the details and you can rearrange if it doesn't suit. Please ensure somebody over the age of 18 is in the property at the time. 

 

Let us know how the visit goes 

 

Emma_C - Forum Team
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