Virgin Media Community

[Payluk]

Hi guys can somebody please help I have a problem with my landline I have had 2 engineers out and I have phoned loads of times and not got thru the problem is when anybody calls it just gives theam a dead line but I can make calls please help.

[Alex_RM]

Hi Payluk,

Thanks for posting and sorry to hear you're having some issues with the landline.

Can you confirm if there is a dial tone when you pick up the handset?

Alex_Rm

[Payluk]

Hi yes they’re is I can even ring out 

[Alex_RM]

Thanks for confirming, 

I've been through diagnostics and I've arranged for a technician to visit.

You can view the time and date of the appointment via your online account here

Alex_Rm

[Payluk]

Thank you so much thank you for your help.

[Alex_RM]

No worries at all 🙂

Let me know how the visit goes!

Alex_Rm

[Payluk]

Thank you I will probably that same as last time they will tell me nothing wrong it’s been out for 2 weeks 

[Payluk]

Hi it’s all sorted now many thanks for all your help

[Paul_DN]

Hi Payluk,

Thank you for coming back to us and for the update, we are glad to hear this has now been resolved, what was the issue in the end ?

Kind regards

Paul.

[Payluk]

Hi they never said