Problem moving over to voip - no green phone or dial tone

[Derbymark]

Hi

Ive plugged my phone into adapter provided then plugged adapter into top slot of my hub 3

Felt / heard it click so confident that isn't problem

No green phone symbol or dial tone

Turned hub of and on again - still no green phone symbol or dial tone

Phone is Panasonic ( if that makes a difference)

Any help would be much appreciated

Thanks

[Steven_L · Accepted solution]

Hey @Derbymark,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your landline at the moment, the change over in your area hasn't happened yet, so your landline service is still running through the wall socket at the moment until the changeover goes ahead.

Have you been advised of the date that the changeover will go ahead?

Kind Regards,

Steven_L

[Mikeey]

You can log into the hub to see if its VOIP active. Open a browser and type 192.168.0.1 enter your hub password, located underneath. (NOT your wifi password). "Under the Hub 3.0 Status Overview" should tell you if the hub is VOIP active

[Derbymark]

Changeover has now happened, and phone is working Thanks

One small thing is caller ID no longer working, wonder if I need new phone or are handsets a thing of the past and I should be using my PC? (need to find out more about voip)

[goslow]

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@Derbymark wrote:

Changeover has now happened, and phone is working Thanks

One small thing is caller ID no longer working, wonder if I need new phone or are handsets a thing of the past and I should be using my PC? (need to find out more about voip)

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VM's 21CV phone service is not a true VOIP connection. The TEL1 socket on the back of the VM hub just uses an ordinary telephone. You may need caller ID reinstating on your line.

[Lee_R]

Hi DerbyMark, thanks for getting back to us.

And thanks for updating us that your migration has taken place.  I would love to help you resolve the issue of being without your Caller Display, feature.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R