Hope someone has the answer to this as its driving me mad.
I have the following
1st Mobile: Virgin Mobile
2nd Mobile: GiffGaff
Making and receiving calls on any phone in the UK is fine. When I call abroad on the Landline or Virgin mobile (tried 6 different people) they cannot hear me but I can hear them. When the same people ring me on both Virgin numbers they can hear me and I can hear them. Incoming and outgoing calls abroad on GiffGaff mobile is fine.
Thanks for using the forums to get this issue with your Landline looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you, could you tell me more about what is occurring with your landline please?
Some of the questions we usually ask are -
• Is there a dial tone? What do you hear when you pick up the receiver? (crackly/error message/No dial tone/yes dial tone)
• Can you make/receive calls from Virgin Media landlines, what about non Virgin Media lines (non Virgin Media and all mobile numbers)
• Is it a particular number you can’t receive? If yes, what provider are they with? What times and dates have they tried to call?
• Are you plugged into Hub or the Virgin Media wall socket? Can you try a different wall socket (if you have one)
• Can you try a different phone if you have one spare?
• Have you recently ported over to us? If so, what date?
I also have some links here that help with general landline issues, have a look - No Dial Tone Outgoing/Incoming Calls
Please come back to me with your answers 🙂
Just to add, my partner has also been suffering exactly the same issue since around the start of the new year
When placing calls via both virgin landline (21CV via the Hub) and mobile, we can hear the intended recipient of the call, however the recipient cannot her us. The issue is only apparent when calling France, calls to UK numbers are unaffected as are inbound calls from France
Given there are several people in this thread reporting exactly the same issues, it seems a more general issue with calls placed from virgin customers (mobile or fixed line) to numbers in the France...