Why is it that virgin always transfers their responses to customers questions over to private messages. I understand that personal information needs to be kept secure but this means that we never see how a problem is resolved and how virgin handles a complaint. This needs to be more open as many of us have similar issues.
Thanks for your post on our Community Forums @mervynburrows.
We take your feedback on board, but we would have to advise that, as you have said yourself, that some information may need to stay private due to security issues.
With all of our members though, we do encourage that the original poster drops an update in the public thread to keep other customers informed on the outcome, if they wish to do so.