Menu
Reply
  • 3
  • 0
  • 0
Joining in
91 Views
Message 1 of 2
Flag for a moderator

Previous phone number still not ported

Was told that my old phone number had been ported on the 13th Nov, but my phone wasn't working at all until this week. 

Now that it is working, I can see that my old number has NOT been ported at all, and I am still on the temporary number assigned by Virgin. 

My previous number was also provided by Virgin, and we have not moved home so why is it proving so difficult to complete this task?

Can someone please tell me why the number has not been ported, and when it is actually due to be done?

0 Kudos
Reply
  • 24
  • 0
  • 0
Tuning in
82 Views
Message 2 of 2
Flag for a moderator

Re: Previous phone number still not ported

I am pretty much in exactly the same situation.
I have been given 3 dates as to when the porting would happen and so far no action dispite strong assurances that this was not going to be a problem.
How can I progress this?
0 Kudos
Reply