My installation date was a few weeks ago. VM chap turned up to connect everything but was told there was no cable to my property.
He apologised and said he will get it all sorted. Next installation date was for 8th oct. Had a phone call yesterday saying they need to get permission from the council to dig up the pavement. Why was this not sorted before as the installation guy notified VM that there was no cable to my garden.
Not happy with your service. Keep getting lied to whenever I phone up.
VM would have not known that the cable was not installed to the property and would then need to send a survey team / cable pull team after the first engineer came, to check for blockages of the ducting if then they find a blockage then to be able to dig up the road / path they need permission from the council and this can take anywhere between 6-8 weeks to gain.
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