Virgin Media Community

[SheenaL]

major power cut in my area this evening and I've found it impossible to contact virgin media to report this.  Website pages said everything was fine and when I tried to persist with it still being a problem the pages wouldn't load on-line.  Web chat cut me off because I don't have a virgin media mobile and WhatsApp messaging.  Have raised this as a complaint, simply because when things go wrong the current service is stopping customers from reporting issues 

[Molly_T]

Hi SheenaL, welcome to the community! Thank you for posting to bring this to our attention!

Sorry to hear about the power cut. You can check for local outages that are affecting you via our outage checker here: https://virg.in/servicechecker or by calling 0800 561 0061. 

Is there anything showing on the outage checkers? 

Please do let us know if you are experiencing any issues or a total loss of service so we can offer support!

All the best.