Porting phone number

[fatteratom]

I've been on Virgin Media for a couple of months now and am wondering if it's too late to port my exiting landline number which is still active with another provider? I've already been allocated a new number with Virgin but am hoping this can be replaced by my existing number. Is it possible to put in a port request at this stage? If so, how would I do it?  

[Ayisha_B]

Hi @fatteratom,

A warm welcome to our Community Forums and thanks for your post. 

If the number is still active with your previous provider, we can take a look into this for you. 

Will pop you a PM to confirm some details 🙂

Speak soon!

[fatteratom]

Thanks for this. The number port was raised but it keeps failing as they keep telling me the postcode is invalid. The number I am trying to port from is currently with a Voice over IP supplier so has no postcode associated or if it does, I have no idea what it is. I have been asked to contact the old supplier (Which I did) and they tell me it's up to Virgin as the new supplier to submit POV on the number which would then tell you what the postcode is. Just submitting a port request is not going to work in this case as there is always a postcode mismatch. 

From my current supplier:
In order to acquire any information for a telephone number for porting purposes you would need to submit a POV (Pre-Order Validation) request to your GCP (Gaining Communications Provider). POV is the standard industry process for acquiring this sort of information.

I have explained this to the porting team, but they just keep saying it's up to me to provide a postcode. Is there a team this can be escalated to please? As Pre order validations (POV) are industry standard, I would have expected someone in Virgin to be able to sort this out for me?

[Robert_P]

Hi fattertom

Did you get a Private Message from Ayisha at all? If not let me know and I will send one to help with this.

Rob

[fatteratom]

Hi Rob, yes, I did, and Ayisha kindly sent off the port request for me but it's off the back of that when the port failed. It's been raised a few times since and it keeps failing based on the postcode. It needs a POV raised by Virgin to find the postcode. If it just gets raised to the porting team again it will just fail again. There is a request still outstanding, but I suspect they will just tell me its failed again. 

[Robert_P]

Are the company able to advise what post code is used for their accounts? 

Rob

[fatteratom]

Unfortunately not. I have had several conversations with them, and the response is always the same. This is the most recent below. They are adamant that the gaining provider must lead on the port and that all you need to do is submit a POV. 

Your Gaining Provider should be well aware of how POV works. As long as the LOA is signed by the end user it doesn't matter what data is put on the LOA. The whole reason for POV being implemented is in scenarios where an end user doesn't know what data their provider holds for their number.

Apologies for any inconvenience but this would be the necessary route to follow.

I've just found out the latest Port has failed as I have just had a message from the Virgin porting team saying I need to provide more information (which will be the postcode again!)

[Robert_P]

I will send you a Private Message to get some more details again as I'm unable to see the ones from Ayisha. I'm eager to help get this resolved for you.

Rob